Refund policy

Every Anjrak piece is made in small batches, so we don't offer refunds or returns. We're happy to exchange a piece if it isn't right for you.

Exchanges

• Request an exchange within 7 days of delivery.
• The piece must be unused and unwashed, with its tags and original packaging intact.
• You can exchange for another piece or finish of the same or higher value. If the new piece costs more, you pay the difference.
• Each order can be exchanged once.

How to request an exchange

Email anjrak.co@gmail.com with your order number, the piece you want to exchange and what you'd like instead. We'll reply with the next steps and the address to send it to. Please don't send anything back before we confirm.

Once we receive the piece and check its condition, we'll ship your exchange within 2–4 working days.

Not eligible for exchange

• Pieces bought on sale
• Gift wrap and gift cards
• Pieces that have been used, washed, altered or damaged after delivery

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, email us within 48 hours of delivery with photos (an unboxing video helps). We'll send a replacement at no cost. If a replacement isn't available, we'll refund you to your original payment method.

Handmade variation

Ajrakh is printed by hand with natural dyes, and our sequin work is done by hand. Small differences in print, colour and placement between pieces and photos are part of the craft. They don't count as defects.

Cancellations

You can cancel an order before it's dispatched by emailing us. We'll refund the full amount to your original payment method within 5–7 working days. Orders that have already shipped can't be cancelled.