How can we help?

This policy explains how Anjrak ("we", "us") collects, uses and protects your personal data when you visit or buy from our website. We follow India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

What we collect

• Information you give us: your name, email, phone number, and shipping and billing address when you place an order, create an account, sign up for emails or contact us.
• Order information: what you buy and your order history. Payments are processed by our payment partner. We never see or store your full card details.
• Device and usage information: your IP address, browser, device and the pages you visit, collected through cookies and similar technologies.

How we use it

• To process, ship and support your orders, including exchanges
• To reply to your questions
• To send marketing emails, only if you've signed up (you can unsubscribe any time)
• To improve our website and show relevant ads
• To prevent fraud and meet legal and tax requirements

Who we share it with

We only share what's needed with:

• Shopify, which hosts our store
• Payment providers, to process payments
• Courier and logistics partners, to deliver orders
• Meta (Facebook and Instagram), through the Meta Pixel and Conversions API, to measure and show ads
• Government authorities, when the law requires it

We don't sell your personal data.

Cookies

We use cookies to keep your cart working, remember your preferences, understand how the site is used and measure ads. You can manage cookies through our cookie banner or your browser settings.

How long we keep it

We keep your data for as long as needed to fulfil orders and meet legal, tax and accounting requirements. After that, we delete or anonymise it.

Your rights

You can ask to access, correct or delete your personal data, or withdraw your consent to marketing, by emailing anjrak.co@gmail.com. We'll reply within 30 days.

Security

We use reasonable safeguards to protect your data. No method of transmission over the internet is completely secure.

Grievance Officer

For any concern about your data, contact our Grievance Officer at anjrak.co@gmail.com. We'll acknowledge your complaint within 48 hours and resolve it within 30 days.

Changes

We may update this policy from time to time. The latest version will always be on this page.

Every Anjrak piece is made in small batches, so we don't offer refunds or returns. We're happy to exchange a piece if it isn't right for you.

Exchanges

• Request an exchange within 7 days of delivery.
• The piece must be unused and unwashed, with its tags and original packaging intact.
• You can exchange for another piece or finish of the same or higher value. If the new piece costs more, you pay the difference.
• Each order can be exchanged once.

How to request an exchange

Email anjrak.co@gmail.com with your order number, the piece you want to exchange and what you'd like instead. We'll reply with the next steps and the address to send it to. Please don't send anything back before we confirm.

Once we receive the piece and check its condition, we'll ship your exchange within 2–4 working days.

Not eligible for exchange

• Pieces bought on sale
• Gift wrap and gift cards
• Pieces that have been used, washed, altered or damaged after delivery

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, email us within 48 hours of delivery with photos (an unboxing video helps). We'll send a replacement at no cost. If a replacement isn't available, we'll refund you to your original payment method.

Handmade variation

Ajrakh is printed by hand with natural dyes, and our sequin work is done by hand. Small differences in print, colour and placement between pieces and photos are part of the craft. They don't count as defects.

Cancellations

You can cancel an order before it's dispatched by emailing us. We'll refund the full amount to your original payment method within 5–7 working days. Orders that have already shipped can't be cancelled.

Anjrak ships across India from our studio in Delhi. We don't ship internationally yet.

Dispatch

Orders are packed and dispatched within 2–4 working days (Monday to Saturday, excluding public holidays). Every order ships by tracked courier.

Delivery time

After dispatch, delivery usually takes 2–4 days in metro cities and 5–7 days elsewhere in India. Remote areas can take longer. These are estimates and are not guaranteed.

Shipping charges

• Orders of ₹5,000 and above: free shipping
• Orders below ₹5,000: ₹99

Payment

All orders are prepaid. We don't offer Cash on Delivery at the moment.

Tracking

When your order ships, you'll get a tracking link by email and SMS.

Delivery issues

Please check that your address and phone number are correct at checkout. If a parcel comes back to us because of an incorrect address or failed delivery attempts, we'll contact you to arrange re-delivery. Re-shipping may cost extra.

If your parcel looks tampered with or damaged when it arrives, please don't accept it, or record a video while opening it and email us within 48 hours.

Questions

Email us at anjrak.co@gmail.com.

These terms apply when you use the Anjrak website or buy from us. By placing an order, you agree to them.

About us

Anjrak is a brand based in Delhi, India. You can reach us at anjrak.co@gmail.com.

Products

Our pieces are hand block-printed and hand-finished. We try to show colours and details accurately, but screens differ, and small variations between pieces are part of the craft.

Prices and payment

All prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise. Shipping charges are shown at checkout. All orders are prepaid. We may change prices at any time, but the price you pay is the one shown when you order.

Orders

An order is confirmed when you receive our confirmation email. We may cancel an order if a piece is unavailable, if there's a pricing error or if we suspect fraud. In that case, we'll refund you in full.

Shipping and exchanges

Delivery is covered by our Shipping Policy. We don't offer refunds, but exchanges are covered by our Exchange Policy.

Your account

You're responsible for keeping your account details secure and for activity on your account.

Intellectual property

All content on this website, including the Anjrak name, logo, designs, photos and text, belongs to Anjrak. You may not copy or use it without our written permission.

Limitation of liability

To the extent the law allows, our liability for any order is limited to the amount you paid for it. Nothing in these terms affects your rights under the Consumer Protection Act, 2019.

Governing law

These terms are governed by the laws of India. Any dispute will be subject to the courts of Delhi.

Grievances

For any complaint, email our Grievance Officer at anjrak.co@gmail.com. We'll acknowledge it within 48 hours and aim to resolve it within 30 days.

Changes

We may update these terms from time to time. The version on this page applies to your order.

Trade name: Anjrak

Location: Delhi, India

Email: anjrak.co@gmail.com

Grievance Officer: anjrak.co@gmail.com

We reply within 1–2 working days.